This Privacy Policy explains how pkwapp collects, uses, stores, and protects the personal information of Pakistani players and all other users of the pkwapp Platform. Your privacy matters to us — please read this document carefully.
pkwapp uses SSL encryption and never sells your personal data to third parties.
All data transmitted between your device and pkwapp is protected by SSL/TLS encryption. Your personal details and payment information are never sent in plain text over the network.
pkwapp does not sell, rent, or trade your personal data to third-party advertisers or data brokers. Your information is used solely to operate the Platform and fulfil legal obligations.
pkwapp players can request access to their personal data, request corrections, or ask for deletion of their account data, subject to pkwapp's legal retention obligations.
JazzCash, Easypaisa, and bank transfer data processed through pkwapp is handled under strict security protocols. pkwapp does not store full payment credentials on its own servers.
pkwapp ("pkwapp", "we", "us", "our") is committed to protecting the privacy and personal data of all users who access or register on the pkwapp Platform ("Platform"). This Privacy Policy ("Policy") explains what personal information pkwapp collects, why it is collected, how it is used, who it may be shared with, how long it is retained, and what rights you have in relation to your data.
By registering an account on pkwapp, depositing funds, placing bets, or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how pkwapp handles personal data as described in this Policy, you must cease using the Platform immediately.
This Policy should be read in conjunction with the pkwapp Terms and Conditions, which govern the overall relationship between pkwapp and its players. This Policy applies to all players using pkwapp from Pakistan and all other jurisdictions where pkwapp operates.
pkwapp collects the following categories of personal data when you register, use, or interact with the Platform:
2.1 Registration Data. When you create a pkwapp account, we collect your full legal name, date of birth, Pakistani mobile number (in 03XX format), email address, and the password you create. This information is required to establish and operate your account.
2.2 Identity Verification Data. For KYC (Know Your Customer) compliance and to verify your age and identity prior to processing withdrawals, pkwapp may collect copies of government-issued identification documents such as a CNIC (Computerised National Identity Card), passport, or driver's licence. These documents may contain additional personal data including your photograph and national identity number.
2.3 Financial Data. pkwapp collects information about deposits and withdrawals made on the Platform, including transaction amounts, dates, and the payment methods used (e.g., JazzCash account number, Easypaisa wallet, HBL account details, UBL, Meezan Bank, or Bank Alfalah account information). pkwapp does not store full debit card or credit card numbers on its servers.
2.4 Usage Data. pkwapp automatically collects technical data about how you interact with the Platform, including your IP address, device type, browser type and version, operating system, pages visited, time and duration of visits, games played, bets placed, and session activity logs. This data is used for security monitoring, fraud prevention, and improving the Platform.
2.5 Communications Data. If you contact pkwapp's customer support team — whether via live chat, email, or any other channel — the content of those communications is collected and retained for quality assurance, dispute resolution, and regulatory compliance.
2.6 Responsible Gaming Data. Where you use pkwapp's responsible gaming tools (deposit limits, self-exclusion, cooling-off periods), pkwapp records these preferences and activity to ensure compliance with your stated restrictions and to assist in managing responsible gaming obligations.
pkwapp uses the personal data it collects for the following purposes:
pkwapp processes your personal data under the following legal bases:
Contract performance: Processing necessary to provide the pkwapp service you have requested, including account management and payment processing.
Legal obligation: Processing required to comply with applicable laws, including anti-money laundering regulations, age verification requirements, and financial record-keeping obligations.
Legitimate interests: Processing for fraud prevention, security monitoring, Platform improvement, and responsible gaming compliance, where such interests are not overridden by your data protection rights.
Consent: Processing for marketing communications and optional cookies, where your prior consent has been obtained and can be withdrawn at any time.
pkwapp processes payment transactions through trusted third-party payment service providers, including JazzCash, Easypaisa, and banking partners for HBL, UBL, Meezan Bank, and Bank Alfalah transfers. When you make a deposit or withdrawal on pkwapp, your financial data is transmitted directly to the relevant payment provider over encrypted connections. pkwapp does not store your full JazzCash PIN, Easypaisa account password, or complete bank account credentials. Transaction metadata (amounts, dates, method used, transaction reference) is retained by pkwapp for financial record-keeping and fraud detection purposes in accordance with applicable retention schedules.
6.1 pkwapp uses cookies and similar tracking technologies to operate the Platform, maintain session continuity after you log in, remember your preferences, and gather analytics data about Platform usage.
6.2 Essential cookies are required for the pkwapp Platform to function and cannot be disabled. They include session authentication tokens and security cookies.
6.3 Analytics cookies help pkwapp understand how players navigate the Platform so we can improve the experience. These cookies collect aggregated, anonymised data.
6.4 Preference cookies remember your language, currency, and display settings so you do not need to re-enter them on each visit.
6.5 You may disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect Platform functionality. pkwapp does not use third-party advertising cookies or sell cookie data to advertisers.
pkwapp does not sell, rent, or trade your personal data. We may share your data in the following limited circumstances:
All third parties who receive personal data from pkwapp are subject to data processing agreements requiring them to handle your data securely and only for the specified purpose.
pkwapp retains personal data for as long as your account is active and for a period of at least five (5) years following account closure, as required for anti-money laundering compliance and financial record-keeping under applicable law. Identity verification documents are retained for a minimum of five years following the last transaction on your account. Communications data from customer support interactions is retained for three years. Analytics and usage data in aggregated form may be retained indefinitely. If you request account deletion, pkwapp will anonymise or delete your data subject to any overriding legal retention obligations.
pkwapp implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:
Despite these measures, no internet transmission or electronic storage system is completely secure. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, pkwapp will notify you without undue delay.
Subject to applicable law, pkwapp players have the following rights in relation to their personal data:
To exercise any of these rights, please contact pkwapp's support team via the Platform's live chat or by email (see Section 14). pkwapp will respond to valid requests within 30 days.
pkwapp is strictly an 18+ platform. pkwapp does not knowingly collect personal data from persons under the age of 18. If pkwapp becomes aware that a registered user is under 18, the account will be immediately suspended and any funds held will be handled in accordance with applicable regulatory guidance. If you believe a minor has registered on pkwapp, please contact us immediately at the details in Section 14.
pkwapp will only send you promotional communications — including bonus offers, game announcements, and PSL betting promotions — if you have explicitly opted in to receive them during registration or through your account settings. You may withdraw your consent to marketing communications at any time by updating your notification preferences in your pkwapp account or by contacting support. Withdrawal of consent does not affect the lawfulness of prior marketing processing. Transactional messages (deposit confirmations, security alerts, account notices) are not marketing and will continue to be sent regardless of your marketing preferences.
pkwapp may update this Privacy Policy from time to time to reflect changes in applicable law, Platform functionality, or data processing practices. When material changes are made, pkwapp will notify registered players via their registered email address or mobile number with reasonable notice prior to the change taking effect. The effective date of the current version of this Policy is displayed at the top of this page. Your continued use of the pkwapp Platform after the effective date of any revised Policy constitutes your acceptance of the changes.
If you have any questions, concerns, or requests regarding this Privacy Policy or the personal data pkwapp holds about you, please contact our Data Privacy team through the Platform's live chat support, available 24/7. You may also reach us at: [email protected] (plain text only — not a clickable link). We aim to respond to all privacy-related enquiries within 5 business days and to formal data subject requests within 30 calendar days.
pkwapp protects every Pakistani player's data with encryption, strict access controls, and a no-sale policy. Register once, play securely. 18+ only — please play responsibly.
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